St Peters, NSW

Branch Manager

Job Title

Branch Manager

Contract Type

Full-Time

Remuneration

$65-$75k + super (11.5%)

Department

Operations

Location

St Peters, NSW

Status

⦿ Actively Searching

Role Overview

After another year of steady growth, we’re excited to continue refining our team and systems. We’re now looking to fill a full-time role in our Sydney operation.

We are seeking a positive and motivated Branch Manager to join our team in St Peters, Sydney.

This role is pivotal in ensuring smooth operations, exceptional customer service, and effective team management.

The successful candidate will oversee equipment booking handovers, manage in-person customer interactions, supervise staff, and maintain our high standards for equipment and warehouse operations.

Key Responsibilities

Warehouse Management: Oversee the Sydney warehouse's organisation, cleanliness, and overall functionality.
People Management: Lead and manage a full-time team member and occasional casual staff, fostering a productive work environment.
Booking Handover: Efficiently manage the process of handing over and receiving equipment bookings from customers.
In-Person Customer Service: Build rapport and develop strong relationships with our customers, ensuring they have a positive and memorable experience.
Picking and Packing: Carefully pick equipment with attention to detail to ensure accuracy.
Equipment Testing and Cleaning: Daily test and clean of equipment to ensure it meets safety standards and is in optimal working condition for the next customer.
Product Knowledge: Maintain an in-depth understanding of our sound and lighting equipment.
Customer Feedback: Proactively seek customer feedback and report to management to continually improve the delivery of our service.
Team Collaboration: Work closely with team members at our Melbourne and Sydney locations to ensure smooth and efficient operations.

Who We're Looking For

A customer-focused individual with a passion for providing exceptional service.
Excellent organisational and time management abilities.
Attention to detail and a commitment to maintaining high standards.
Proactive and solution-oriented mindset.
Knowledge of sound and lighting equipment is a plus, but a willingness to learn is essential.
Strong communication skills and the ability to build rapport with customers and team members.
Flexibility to work in a fast-paced environment and handle various tasks efficiently.

Working at DJ Warehouse Hire

At DJ Warehouse Hire, we’re more than just a hire company—we’re a team of passionate individuals who thrive on creativity, collaboration, and delivering unforgettable experiences.

Learn more about who we are, the unique culture we foster, and the exciting perks of being part of our team.

Whether you’re drawn to our dynamic work environment or the opportunities for growth, we’re excited to show you what makes DJ Warehouse Hire a great place to work.

Who We Are

DIY events made easy!

At DJ Warehouse Hire, we rent out fun things!

As a leading supplier of sound and lighting equipment hire in Sydney and Melbourne, we cater to thousands of DIY events hosted each year. From weddings to parties and everything in between, our gear helps our customers create unforgettable experiences.

We serve more DIY customers each week than anyone else and we pride ourselves on delivering exceptional service.

Our reputation is important to us, so before you apply, check out Who We Are and take a look at our online reviews.

The Culture

Dynamic Environment

At DJ Warehouse Hire, we’re all about creating unforgettable experiences. Whether it’s a party, wedding, or corporate event, you’ll play a part of helping people create moments they will treasure. Our workplace is full of energy, with new and exciting events taking place every day.

Growth & Learning

We’re committed to helping our employees grow both professionally and personally. You’ll get the opportunity to deepen your knowledge of sound and lighting technology, sharpen your customer service skills, and even explore the ins and outs of event planning.

Supportive & Collaborative

We support each other, collaborate on tasks, and celebrate our successes. You’ll join a close-knit team that values creativity, initiative, and a positive attitude. With 9 team members across Sydney and Melbourne we’re all about working smart, staying effective, and having fun along the way.

Empowering DIY

We champion the DIY concept by offering high-quality equipment along with easy-to-follow guides that help our customers to use it. You’ll play a key role in empowering people to create their own amazing events which is incredibly rewarding.

Powered by Innovation

We’re always seeking to innovate, from adopting new technologies to refining services and exploring market trends. You’ll be part of a team that pushes boundaries, and a quick look around our workplace shows this in action.

Local Community

St Peters is a vibrant area with a creative soul. Being part of a local business in such an environment can be rewarding, as we contribute to the local culture, support local events and enjoy being part of this community.